Privacy Policy
Last Updated: December 5, 2025
1. Introduction
DFW Emergency Plumbing ("we," "our," or "us") operates as a plumber
connection service. We respect your privacy and are committed to
protecting your personal information. This Privacy Policy explains how
we collect, use, disclose, and safeguard your information when you visit
our website dfwemergencyplumber.com or use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when you:
-
Fill out our contact form (name, phone number, address, plumbing
issue)
- Call our phone number
- Email us directly
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain
information:
-
Cookies and Tracking: We use Google Analytics and
Facebook Pixel to track website usage, visitor behavior, and
advertising effectiveness
-
Device Information: IP address, browser type, device
type, operating system
-
Usage Data: Pages visited, time spent on pages, links
clicked
-
Location Data: General geographic location based on
IP address
3. How We Use Your Information
We use your information to:
- Connect you with licensed plumbers in your area
- Process and respond to your service requests
- Communicate with you about your plumbing needs
-
Send your contact information to our network of licensed plumbers
- Improve our website and services
- Analyze website traffic and user behavior
-
Run and optimize advertising campaigns (Google Ads, Facebook Ads)
- Comply with legal obligations
4. How We Share Your Information
We may share your information with:
-
Licensed Plumbers: We share your contact information
with plumbers in our network to fulfill your service request
-
Service Providers: Third-party services that help us
operate our website (Vercel, Resend, CallRail, Google Analytics,
Facebook)
-
Legal Requirements: If required by law, court order,
or governmental authority
-
Business Transfers: In connection with any merger,
sale, or transfer of our business
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
We use the following cookies and tracking technologies:
-
Google Analytics: Tracks website usage and
performance
-
Facebook Pixel: Tracks conversions and optimizes ad
campaigns
-
CallRail: Tracks phone calls and records
conversations for quality assurance
You can disable cookies in your browser settings, but this may affect
website functionality.
6. Third-Party Services
Our website uses third-party services with their own privacy policies:
7. Call Recording Notice
Calls to our phone number may be recorded for quality assurance,
training, and lead verification purposes. By calling our number, you
consent to call recording.
8. Data Security
We implement reasonable security measures to protect your personal
information. However, no method of transmission over the internet is
100% secure. We cannot guarantee absolute security.
9. Your Privacy Rights
9.1 California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Request deletion of your personal information
-
Opt-out of the sale of your personal information (we do not sell
personal information)
- Non-discrimination for exercising your privacy rights
9.2 General Rights
All users have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
-
Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
To exercise these rights, contact us at:
help@dfwemergencyplumber.com
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We
do not knowingly collect personal information from children.
11. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typically, we retain lead information for up to 2 years.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you
of any changes by posting the new Privacy Policy on this page and
updating the "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
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